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PUPU Q&A
When will my package be shipped?
Your package usually ships within 3-5 days.
How long does shipping take?
Due to a recent surge in orders, delivery times may be slightly longer than usual.
Under normal customs clearance, most packages are currently arriving within 10–20 days.
We are processing all orders as quickly as possible and will ship your items at the earliest opportunity.
Thank you for your patience and understanding.
How can I track my order?
When your order is shipped, our website will automatically send you an email with your tracking number and a link to track your package.
Why does my order show as payment failed?
Using the Chrome browser usually resolves most payment issues. Paying directly with PayPal is also smoother and more convenient. If you choose to pay by credit or debit card, please note that some card types may not be fully compatible with PayPal (our payment processor), which can cause payment failures. Trying a different card often fixes the problem. Please always protect your personal and financial information, stay alert against potential fraud, and feel free to contact us anytime if you are unsure about anything!